Shipping Policy

Urganu is dedicated to delivering your orders efficiently and affordably across Lebanon. Our shipping policy is designed to provide you with a transparent understanding of our shipping processes, timelines, and costs.

Shipping Coverage
We ship products to all major cities and towns within Lebanon. If you're located in a remote area, please contact us to verify delivery capabilities before placing your order.

Processing Time
Orders are processed within 1-2 business days after receiving your order confirmation email. You will receive another notification when your order has shipped. Processing time does not include weekends or Lebanon public holidays.

Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options:

Standard Shipping: Estimated delivery within 3-5 business days. Cost: Calculated at checkout.
Express Shipping: Estimated delivery within 1-2 business days. Cost: Calculated at checkout.
Please note, delivery delays can occasionally occur, and we appreciate your patience during such times.

Shipment Tracking
You can track your order with the tracking number provided in your shipping confirmation email. Visit our carrier’s website or contact us directly for assistance.

Shipment to P.O. Boxes or APO/FPO Addresses
Urganu ships to addresses within Lebanon, excluding P.O. Boxes and APO/FPO/DPO addresses. Please provide a physical address for your shipment.

Damages
Urganu is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Returns Policy
For any issues with your order or to initiate a return, please refer to our Returns Policy [link to your return policy] or contact us directly at [contact information].

Contact Us
For any questions regarding our Shipping Policy, please contact us at:

Email: info@urganu.com
Phone: +9613739825
Contact Form: contact form